Join Optum as an Associate Patient Care Coordinator, where you will be the first point of contact for patients, ensuring they have a positive experience. This role involves scheduling appointments, verifying patient information, and working collaboratively with the care team to support health outcomes.
Key Responsibilities
First point of contact for patients, setting a positive experience
Exhibits empathy, courtesy, competence, efficiency, and care
Schedules appointments and procedures following standard guidelines
Uses multiple computer and phone systems to fulfill patient needs
Verifies patient information while documenting in their Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of Microsoft Office experience
Preferred Qualifications
1+ years of experience in a health care setting
Bilingual (English / Spanish)
Bilingual (English / Tagalog)
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Experience in providing customer service
Independent means of transportation during work hours for job related tasks
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)