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Job Description
Join Boston Consulting Group as an Associate Director in Customer Service Excellence to lead transformative projects that enhance client operations. Leverage your expertise to drive impactful recommendations and mentor teams, while contributing to BCG's intellectual capital in a collaborative environment.
Key Responsibilities
Transform client customer service operations
Contribute to BCG's intellectual capital
Scope and structure project work
Onboard team members and guide project execution
Develop an external profile and network within the industry
Required Qualifications
10-15+ years of experience in customer service leadership roles
Proven track record of driving complex transformations through technology and process innovation
Recognized as a trusted advisor to senior executives
Expertise in improving operations, people, and technology challenges in customer service
Strong knowledge of digital improvement technologies
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Professional network within the industry
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familiesLow copays for medical visits and prescriptionsDental and vision coverageGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits