Join Teleperformance USA as a Pre-License Training Representative, where you will play a vital role in delivering exceptional customer service and resolving inquiries in a collaborative environment. With a focus on innovative solutions, you'll have the opportunity to grow your career in a supportive culture that values diversity and employee well-being.
Key Responsibilities
Find innovative ways to respond to customer inquiries
Handle and respond to customer inquiries with sensitivity
Provide excellent customer service through active listening
Aim to resolve issues on the first call
Communicate appropriately with customers
Required Qualifications
6 months customer service experience
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer systems
Proven oral & written communication skills
Logical problem-solving skills
Availability to work various shifts
Organization and work prioritization skills
Preferred Qualifications
6 months Call Center experience
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs