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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative. In this role, you will be the voice for our customers, providing exceptional service and solutions to their inquiries. Embrace a collaborative environment where your potential can lead to remarkable growth.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with the correct price plan