Join Blue Shield of California as a Clinical Services Coordinator, where you'll be the key liaison for members in need of behavioral health services. You'll coordinate care, manage appointments, and support clinical staff in a dynamic environment focused on quality and continuity of care.
Key Responsibilities
Serve as a primary point of contact for members via phone interactions
Conduct outreach to healthcare providers to coordinate appointments
Oversee designated queues and workstreams with standardized reports
Assist in coordinating care for high-risk/high-cost patient populations
Support Case Management and Utilization Management teams
Perform data entry for authorization forms and member information
Provide administrative support to Behavioral Health management
Required Qualifications
High school diploma or equivalent
At least 3 years of prior relevant experience
Preferred Qualifications
Certification as a patient advocate, health coach, or care navigator
2 years of experience with managed health care utilization or case management