Join Optum as a Patient Registration Specialist, where you'll be the first point of contact for patients, ensuring a seamless registration process and providing compassionate care. This full-time role offers a supportive environment with opportunities for career development and a focus on health equity.
Key Responsibilities
Communicate directly with patients and/or families to complete the registration process
Respond to patient and caregivers' inquiries with compassion
Obtain Benefits and Insurance verification
Collect Point of Service Cash Collection, Co-Pays, Deductibles and Coinsurance
Perform accurate computer data entry
Scan documents
Organize and schedule patient services and appointments
Register and Pre-Register Patients for Emergency, Elective and Scheduled Cases
Work with various systems including Patient Registration and Electronic Medical Record
Generate, review and analyze patient data reports
Required Qualifications
High School Diploma/GED (or higher)
2+ years of experience in a Hospital Patient Registration Department, Physician office or any medical setting
1+ years of customer service experience
1+ years of experience with insurance policies and procedures
Ability to work dayshifts, Monday through Friday 7am - 5pm
Previous experience in collecting patient copays, deductibles, etc.
Previous working experience with Google products
Working knowledge of facility pricing structure and cost estimates
Knowledge of ICD9 (10) and CPT terminology
Understanding of Medical Terminology
Bilingual fluency with English & Spanish
Benefits & Perks
$2,000 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionPaid training