Join Zendesk as a Senior Software Engineer to design and enhance our ticketing platform, impacting customer support globally. Collaborate with talented teams and lead initiatives in a hybrid work environment.
Key Responsibilities
Design, develop, and maintain Zendesk’s ticketing platform
Collaborate with cross-functional teams
Mentor junior engineers
Troubleshoot and debug issues
Deliver enterprise-grade software solutions
Required Qualifications
4+ years of professional experience in software development
Experience with Ruby/RoR
Understanding of distributed computing principles
Experience in delivering production-ready solutions
Ownership of all phases of software engineering
Preferred Qualifications
BS/MS in Computer Science or related field
Experience with customer- and employee-service systems
Ability to identify performance bottlenecks
Experience with observability and logging tools
Strong communication skills
Self-motivated and results-oriented
Benefits & Perks
Competitive salaryComprehensive benefits packageFlexible work scheduleOpportunities for career growth and mentorship