Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Redondo Beach, CA
15 days ago
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Job Description
As the Manager of Operations for the Behavioral Health Utilization Management Intake Team, you will lead a dedicated team in ensuring effective processing of treatment authorization requests. Your role involves operational oversight, performance management, and fostering a positive work environment while ensuring compliance and driving process improvements.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Ensure timely and accurate processing of treatment authorization requests
Manage caseload and adherence to regulatory requirements
Develop production standards and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years of relevant experience
3 years of management experience as a team leader, supervisor, or project/program manager
Experience working in a Call Center environment
Strong critical thinking skills
Ability to work and make decisions independently
Strong written and verbal communication skills
Preferred Qualifications
Understanding of Blue Shield of CA’s mission and business plan
Functional expertise within the area of responsibility