As a Branch Manager at Citizens, you'll lead your team to deliver exceptional customer experiences and drive sales growth. This role emphasizes relationship-building and community engagement while fostering a customer-centric culture. You'll be pivotal in developing talent and achieving performance goals in a dynamic banking environment.
Key Responsibilities
Lead team to exceed customer expectations and drive sales growth
Create and sustain a customer-centric culture
Develop colleagues to meet evolving business needs
Implement coaching plans for team performance
Communicate business priorities effectively
Direct all colleague and sales activities to meet targets
Engage with the local community to build customer relationships
Required Qualifications
High School diploma or equivalent
Leadership experience with proven coaching ability
4 years sales management experience in Retail or Branch Banking
Successful record of managing objectives in a profit and loss environment
Drive exceptional customer experience validated through surveys
Maintain strong partnerships with community organizations