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Job Description
Customer Service Representative
Benefits:
Incredible company culture with great growth opportunities
Forbes® America's Best Employers
Newsweek Top 100 Most Loved Workplaces
Fortune's Best Workplaces for Women
Fortune's 100 Best Companies to Work For®
Computerworld® Best Places to Work in IT
Non-sales position
Long-term opportunity with a great chance of being hired permanently.
This career is for you if:
You have a passion for customer service, and are happy to be on the phone
You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks
You have great listening & communication skills through both phone and email
You demonstrate integrity, empathy, urgency and can quickly establish trust & credibility
You take a sense of pride in and accountability for your work
You work independently, but thrive in a collaborative atmosphere, exhibiting team spirit & enthusiasm
About the role: Our client, one of the largest Credit Unions, is seeking several individuals to join their team as Member Services Representatives. This position is located in Winchester, VA and will require candidates to be located locally to train on site and work in a hybrid model after training. This position is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channel including phone, chat, and email. The hourly pay rate is $19.50 per hour with the opportunity for over-time.
What you will do:
Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center
Connect members with applications and products to meet their financial needs
Educate current and prospective members about our clients’ products and services
Perform account transactions and adjustments as needed for members.
Provide information regarding the our clients’ products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.
Contribute to a positive work environment through a strong sense of professionalism and teamwork