This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join USAA as a Customer Service Advisor and empower members to achieve financial security. Enjoy a structured training program, flexible work options, and comprehensive benefits while serving the military community.
Key Responsibilities
Facilitate the member experience by answering phone calls, emails, and other requests from members.
Apply developing knowledge of personal lines of insurance to assist members with quotes and policy information.
Identify and evaluate member needs to provide complete and accurate advice and solutions.
Operate in a contact center environment while navigating multiple systems.
Maintain required Property & Casualty licenses and registrations.
Identify and control risks associated with business activities.
Required Qualifications
High School Diploma or GED equivalent
Ability to provide exceptional customer service
Successfully acquire Property & Casualty license before date of hire
Preferred Qualifications
1 year of customer contact experience in a needs-based sales environment
US military experience through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pension plansLife insuranceParental benefits and adoption assistancePaid time off program with paid holidays plus 16 paid volunteer hoursVarious wellness programsCareer path planning and continuing education