Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!
Front Desk AgentFull-Time $15.00/Hour Gatlinburg Town Square by Exploria ResortsJob Summary: The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.
Responsibilities and Duties: - Responds professionally and courteously to arriving, departing, in-house guests and potential guests
- Checks guests in/out
- Provides outstanding customer service to all guest
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
- All other duties assigned by management
QualificationsQualifications and Skills: - Must have strong hospitality skills and communication skills to interact with guests in a professional manner
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
- Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
- Good computer skills and detail-oriented
- Bi-lingual is a plus
Physical Demands: - Ability to stand for long periods
- Constant computer and phone usage
Required Competencies: - Good communication skills with other staff and colleagues
- Perform various projects requested by supervisors/managers
- Ability to follow instructions
- Detail oriented
- Phone etiquette
- Be able to work independently
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