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Customer Care Specialist

MassMutual

Phoenix, AZ
1 month ago
$45,000- plus ability to earn 5% bonus

This Job Position Has Expired

This job listing is no longer available for applications. The position may have been filled or the posting period has ended.

Job Description

Join MassMutual as a remote Customer Care Specialist, where you’ll create personalized experiences for clients in the Annuity Call Center. This role requires strong communication and problem-solving skills, with a focus on delivering exceptional customer service during weekdays.

Key Responsibilities

  • Build rapport with customers and provide best-in-class experiences
  • Educate customers about their annuity contracts
  • Handle problems independently while seeking guidance in complex situations
  • Balance time effectively to meet service levels
  • Utilize multiple systems and tools to achieve departmental goals

Required Qualifications

  • 1+ year of customer service experience or undergraduate degree
  • High School Diploma or GED

Preferred Qualifications

  • 2+ years of customer service experience
  • Proficiency with Microsoft Office Suites
  • Bilingual (Spanish)
  • Experience with Insurance or Annuity Servicing financial products
  • Experience in hospitality or retail sales with direct consumer contact

Benefits & Perks

8 Weeks Paid Virtual TrainingAccess to learning content on DegreedNetworking opportunities with diverse Business Resource Groups