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Job Description
Join Optum as a Patient Access Representative to provide essential patient-oriented services in a dynamic clinical environment. You'll play a key role in enhancing health outcomes by connecting patients with the care and resources they need. Enjoy a supportive culture with comprehensive benefits and opportunities for career growth.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data
Gathers necessary clinical information and processes referrals
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances and attempts to collect amounts due
Responsible for collecting data for scheduled appointments
Responds to inquiries from patients and caregivers
Generates and reviews patient data reports
Required Qualifications
High School Diploma/GED or higher
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off (PTO) and Paid HolidaysMedical, Dental, and Vision Plan options401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits