The Director of Operations oversees the agency's real estate portfolio, ensuring efficient and safe property management across New York City. This role involves leading maintenance teams, coordinating with contractors, and enforcing compliance with safety standards, making a significant impact on the wellbeing of clients and staff.
Key Responsibilities
Supervise day-to-day operations for all agency properties across five NYC boroughs
Monitor and ensure timely responses to open sysaid tickets
Manage and mentor area managers overseeing maintenance teams
Collaborate with Mechanical, Electrical, and Plumbing contractors
Ensure compliance with life safety standards and local regulations
Develop performance metrics for operational effectiveness
Required Qualifications
Minimum of 10 years as a tradesperson, preferably in mechanical, plumbing, or electrical fields
At least 5 years of managerial experience overseeing teams or operations
Verifiable experience with technical building systems
Proven understanding of maintenance operations and vendor management
Fluent in English
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
FDNY licenses such as an F80
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios