Per Diem Associate Patient Care Coordinator - Waukesha, WI
Optum
Waukesha, WI
2 days ago
$16.00 - $28.85
Job Description
Join Optum as a Per Diem Associate Patient Care Coordinator in Waukesha, WI, where you'll be instrumental in enhancing patient experiences by greeting visitors, providing excellent customer service, and ensuring accurate patient information management. Be part of a collaborative healthcare team dedicated to making a meaningful impact in the community, while enjoying a competitive salary and comprehensive benefits.
Key Responsibilities
Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately
Prioritizes by assessing and analyzing information to identify immediate emergency needs
Demonstrates technical knowledge in departmental procedures
Enters and updates patient demographic and financial information
Obtains appropriate applications and forms, confirming signatures are on file
Provides patients with financial responsibility information and collects patient liabilities
Works with partnering departments to ensure all aspects of the patient's encounter are completed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs and bed assignments
Meets or exceeds audit accuracy standards
May perform other duties upon request
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in an office setting or professional work environment
1+ years of experience with Microsoft Office products
Ability to work rotating holidays
Ability to complete 6-8 weeks of training during 1st shift hours
Ability to work on a per diem basis as business requires (1st, 2nd or 3rd shift)
Must be 18 years of age OR older
Preferred Qualifications
Knowledge of medical terminology
Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options and Health Spending/Savings Account participationDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)