As General Manager, you will lead and coordinate all activities of the service center, ensuring operational efficiency and employee development. You will analyze performance metrics, drive sales goals, and maintain exceptional customer service while adhering to company HR standards.
Key Responsibilities
Analyze operating statements and take appropriate actions
Prepare/review GM report and take action
Analyze profitability determinants and adjust accordingly
Ensure accurate and timely employee payroll processes
Apply accounting control principles for A/R, A/P, payroll
Plan, set, and achieve sales goals; coach salespeople
Ensure effective customer communications
Utilize product features and benefits to drive value proposition
Support company HR standards; conduct performance appraisals
Develop employees and seek promotional opportunities
Utilize established Vendor Programs
Adhere to safety guidelines and procedures
Required Qualifications
BS or BA Degree in Business Administration or Operations
5-10 Years of experience in HVAC, Security, Pest Control, or similar customer service focused industries
Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet)
Benefits & Perks
Competitive Pay, including incentive opportunitiesPaid Time Off and Company Holiday PayMedical/Dental/Vision Insurance programs401(k) Retirement Savings Plan with matching contributionsLife Insurance options for employees and familiesShort-term and Long-term disability insurance optionsSupplemental benefits like legal advice and pet insuranceWorld Class Training opportunities through Experts UniversityCareer Development opportunities