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Job Description
Join Empower as a Financial Customer Service Professional in a flexible, remote environment where you can grow your career while helping customers achieve financial freedom. Benefit from comprehensive training and a supportive team culture that values work-life balance.
Key Responsibilities
Provide excellent service in the call center for customers’ retirement savings accounts
Educate and empower customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon direction from the customer
Train and study to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Associates degree or higher
At least one year of customer service experience or two or more years of customer service experience
Availability to work a 40-hour work week outside of traditional business hours
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
A passion for providing quality customer service
Desire to engage with customers over the phone
Attention to detail and ability to learn and apply financial industry policies
Benefits & Perks
Medical, dental, vision, and life insurance401(k) with generous company matching contributionsTuition reimbursement up to $5,250/yearBusiness-casual environmentGenerous paid time off including holidaysPaid volunteer timeLeave of absence programs