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Job Description
Join Empower as a Financial Customer Service Professional and launch your financial services career in a supportive, flexible, and inclusive environment. You will provide exceptional service to customers regarding their retirement savings accounts while developing your skills through comprehensive training.
Key Responsibilities
Provide excellent service in the call center for retirement savings accounts
Educate and empower customers without making cold calls or sales
Communicate critical plan updates and changes
Process contribution changes, loans, and withdrawals
Process general account changes upon customer direction
Train and study to obtain FINRA Series 6 & 63 licenses
Required Qualifications
Associates degree or higher
At least one year of customer service experience or two years of customer service experience
Availability to work a 40-hour work week
Capability to work overtime as required
Preferred Qualifications
Fluency in both English and Spanish
Financial Services or call center experience
FINRA series 6 and 63 or higher equivalent licensure
Attention to detail
Passion for providing quality customer service
Benefits & Perks
Medical, dental, vision and life insurance401(k) plan with company matching contributionsTuition reimbursement up to $5,250/yearGenerous paid time off and holidaysPaid volunteer timeLeave of absence programs