Join TEKsystems as an Escalations Representative where you will be pivotal in supporting our escalation team, handling customer complaints, and ensuring top-tier service. This fully onsite role in Irving, TX offers a competitive hourly wage and comprehensive benefits.
Key Responsibilities
Support an escalation team within enterprise complaints
Take inbound customer calls and transfer to research team
Gather and accurately capture customer data
Provide excellent customer service
Required Qualifications
Expert level experience in customer service
Strong communication skills
Ability to perform minor data analysis
Benefits & Perks
Medical, dental & vision insuranceCritical Illness, Accident, and Hospital coverage401(k) Retirement PlanLife Insurance (Voluntary Life & AD&D)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)