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Job Description
Join Optum as an Associate Patient Care Coordinator and play a crucial role in improving health outcomes. Work collaboratively with a dedicated care team to provide exceptional customer service and support organizational goals, all while advancing health equity.
Key Responsibilities
Greets patients and manages wait times
Completes check-in and check-out tasks including insurance verification
Collects co-payments and issues receipts
Processes walk-in patients and visitors
Answers phones and schedules appointments
Manages medical records and assists with paperwork
Connects patients with outside resources for self-care
Maintains logs for medical records release requests
Establishes effective working relationships with patients and staff
Performs other related duties as assigned
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Ability to cover offices as needed
Preferred Qualifications
1+ years of experience or knowledge of medical terms
1+ years of experience in a medical front office position
Knowledge of insurance carriers and managed care plans
Bilingual (English/Spanish)
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending and Health Saving accountsDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)