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Job Description
Join Inizio Engage as a Licensed Team Lead (RN) and represent a leading biotechnology company. This role involves delivering educational support to patients and healthcare professionals while leading a team in a dynamic environment.
Key Responsibilities
Divide time 50:50 between responsibilities of a VCE and as a Team Lead.
Provide intermediate service between Client Account Manager and Call Center Communicators or Virtual Clinical Educators.
Support project business goals and objectives.
Assist with the delivery of training sessions.
Examine inquiries, complaints, and escalations for the program.
Provide feedback to call center communicators.
Assist with call quality assurance.
Collect individual monthly program metrics.
Maintain high quality and productivity standards.
Complete administrative tasks within deadlines.
Protect patient privacy following HIPAA guidelines.
Work independently with minimal supervision.
Required Qualifications
Current U.S. Healthcare professional license: RN
Minimum of associate’s degree; pursuing BA/BS preferred
2+ years of successful experience training or supervising within a call center preferred
Excellent interpersonal, communication, and leadership capabilities
Ability to multitask while maintaining high attention to detail and accuracy
Strong working knowledge of Microsoft Office and client-specific applications
Preferred Qualifications
Respiratory Disease state experience preferred
Benefits & Perks
Competitive compensationAccrued time offMedical, dental, and vision insurance401kDisability and life insurancePaid maternity and bonding time benefitsEmployee discounts/promotionsGenerous performance-driven incentive compensation package