Associate Patient Care Coordinator - Marysville, WA
Optum
Marysville, WA
2 days ago
$16.00 - $27.69
Job Description
Join Optum as an Associate Patient Care Coordinator and play a crucial role in improving health outcomes by providing excellent customer service and support to patients. This position involves scheduling appointments, verifying patient information, and ensuring a positive patient experience in a collaborative healthcare environment.
Key Responsibilities
First point of contact for patients, setting a positive tone
Exhibits empathy, courtesy, competence, efficiency, and care
Schedules appointments and procedures following standard guidelines
Uses multiple computer and phone systems to fulfill patient needs
Verifies patient information and documents in Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of basic computer software experience
Preferred Qualifications
1+ years of experience as receptionist in a medical office
1+ years of experience in a healthcare setting
Excellent communication skills and phone etiquette
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Savings AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)