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Job Description
Join Maximus as a Front Desk Security Specialist in Boyers, PA, where you will play a crucial role in managing security and customer interactions. This full-time position offers a supportive environment with opportunities for growth.
Key Responsibilities
Answer incoming calls and route to appropriate departments
Verify caller authorization and follow disclosure guidelines
Process requests via fax, email, and online
Meet performance metrics for call handling and customer satisfaction
Ensure visitors are properly signed in and escorted
Perform daily security protection functions
Required Qualifications
High School diploma or equivalent
12 months of customer service experience
Active Secret clearance
Computer proficiency and working knowledge of MS Office
Excellent written, oral, and interpersonal communication
Preferred Qualifications
Ability to work as part of a team
Problem/situation analysis
Detail oriented
Attentiveness
Experience in the Government services industry
Benefits & Perks
Comprehensive benefits including medical/dental/visionPaid time offOpportunities for career advancement and professional developmentCollaborative work environment