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Job Description
Join Optum as a Patient Access Representative Associate in Minneapolis, MN, where you will play a vital role in improving health outcomes by welcoming and assisting patients. This position offers a dynamic work environment supported by a diverse culture and comprehensive benefits, allowing you to make a meaningful impact in the healthcare community.
Key Responsibilities
Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patients to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolves claim issues or registration errors on patient accounts
Verifies insurance eligibility and benefits information
Obtains cost information and explains to patients if necessary
Collects co-pay or deductibles and responds to questions regarding financial assistance programs
Screens and approves patients for financial assistance programs
Assists and counsels patients with application processes for financial assistance programs
Provides technical or functional direction for employees
Assists patients in completion of request for information forms
Obtains signatures from patients as needed
May gather medical record information from all departments
Provides customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned
Required Qualifications
6+ months of customer service experience in healthcare, retail, food service, banking/office settings, call center, etc.
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
Ability to work 40 hours per week, Monday – Friday starting between 6:00am – 9:00am
Ability to work every other weekend
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution