Join Johns Hopkins Medicine as a Customer Service Manager in Revenue Cycle, leading a team dedicated to ensuring exceptional patient service in financial operations. This role offers a collaborative environment, competitive benefits, and the chance to make a meaningful impact on patient care.
Key Responsibilities
Manage, direct, and monitor operational aspects of Patient Financial Services
Ensure memorable service experience for patients
Select and train team members to resolve patient issues
Establish relationships with employees from registrars to C-level executives
Familiarity with call distribution system for monitoring staff performance
Required Qualifications
Bachelor's Degree in Accounting, Business Administration, Health Administration, Finance, or related field
15 years of direct management experience in hospital receivables within an academic health system
Minimum of seven years of progressive financial experience
Minimum of four years of direct management experience
Experience in the customer service department of a business office within a fast-paced environment
Experienced in using team building and quality management concepts
Benefits & Perks
Full medical, dental, and vision plansRetirement plansPaid time off (PTO)Tuition reimbursement for employees and dependentsIncentives for self-care with Healthy @ HopkinsEmployee Referral Program Bonus