Join Optum as an Associate Patient Care Coordinator and play a vital role in enhancing the patient experience in behavioral health. You will support both patients and clinical staff by managing check-ins, verifying insurance, and ensuring a welcoming environment. This is your opportunity to make a meaningful impact in the lives of vulnerable populations while working in a collaborative team environment.
Key Responsibilities
Review patient charts prior to appointments and ensure all documentation is complete
Complete patient check-in and check-out procedures
Assist with onboarding new patients and accessing patient portals
Process payments, co-pays, and other financial transactions
Assist in scheduling and updating existing patient appointments
Answer phone calls and manage patient communications
Support prescribers with prior authorizations and lab tests
Ensure all locations are welcoming and adhere to brand guidelines
Maintain patient confidentiality and secure patient information
Required Qualifications
High School Diploma / GED (or higher)
1+ years of experience in an office environment (preferably in a mental health or medical setting)
Preferred Qualifications
Experience with insurance verification
Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
Basic understanding of medical terminology
Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences
Ability to work independently, as well as be part of the team
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical, Dental, and Vision Plan optionsLife & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee Discounts and Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)