Patient Services Representative Associate - Saint Paul, MN
Optum
Burnsville, MN
18 days ago
$16.00 - $28.85
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This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate, where you will be the first point of contact for patients, providing essential logistical and compassionate support. Your role will directly improve health outcomes while contributing to a diverse and inclusive work environment.
Key Responsibilities
Greets and welcomes patients in person
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete required paperwork
Obtains and explains cost information to patients
Addresses and resolves claim issues or registration errors
Uses resources to complete registration for accounts
Provides customer service for inbound and outbound calls
Assists in scheduling add-on appointments
May mentor other staff and provide technical direction
Supports dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire
Ability to work an average of 32 hours per week in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution