MANAGER EPIC PB/HB APPLICATIONS TEAM - MAINTENANCE
OCHIN
Portland, OR
1 month ago
$119,571 - $191,314
Job Description
Join OCHIN as a Manager of the Epic PB/HB Applications Team, where you'll lead a dedicated team to improve healthcare technology and processes. This role offers the opportunity to drive strategic goals while making a meaningful impact on patient care in underserved communities.
Key Responsibilities
Manage multiple staff members through their employment lifecycle
Manage and coordinate team objectives, resourcing, tasks, and projects
Ensure staff adherence to standards and service level agreements
Analyze portfolio for risks and issues, recommending prevention and mitigation steps
Design, maintain, and optimize team standard operating procedures
Build and maintain strong relationships with members and staff
Identify opportunities for process and quality improvement
Review ticket metrics and ensure team is delivering on SLAs
Required Qualifications
6+ years of progressively professional experience in business service area, in a healthcare and/or IT setting
Minimum of three (3) years of supervisory experience or leadership roles
Bachelor's degree in IT, healthcare, health informatics, related field, or equivalent experience
Certification in at least one of the following applications: Resolute PB, Resolute HB, PB Claims, HB Claims, SBO
Preferred Qualifications
Master's degree
5+ years of experience as an Epic Resolute Applications Analyst
Experience working with Epic in both inpatient and outpatient settings
Proficiency in Smartsheet or similar project management system