Join USAA as a Customer Service Advisor in a dynamic inbound sales role, providing expert advice to business owners on insurance and risk management. Benefit from extensive training and a supportive work environment, while making a meaningful impact on the military community.
Key Responsibilities
Resolve customer needs and provide solutions using consultative approach
Build and maintain relationships with members and insurance carriers
Ensure accurate documentation to limit agency Errors & Omissions (E&O)
Research industry trends and regulatory environment
Calculate Insurance to Value (ITV) for various property types
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of insurance sales and service experience
Valid Property and Casualty insurance license for home state
Preferred Qualifications
2 or more years of Commercial Lines Insurance experience writing new business
Experience with Agency Management Systems and/or Salesforce
Experience working in a call center environment
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefitsAdoption assistancePaid time off program with holidays and volunteer hours