Intermediate Bank Disputes Specialist (Non-Fraud) - Sensitive Profile
USAA
Phoenix, AZ
1 month ago
$43,680 - $67,840
Job Description
Join USAA as an Intermediate Bank Disputes Specialist, where you will protect the financial interests of our members by investigating and resolving transactional disputes. Enjoy a fulfilling career in a supportive environment with flexible work options and a strong commitment to integrity and service.
Key Responsibilities
Investigate and resolve complex fraud and non-fraud transactional disputes
Ensure regulatory compliance during investigations
Determine card holder liability based on investigation results
Process recovery attempts through chargebacks and representments
Document investigation results within case management system
Contact members for additional information as needed
Ensure risks are identified and controlled in accordance with policies
Required Qualifications
High School Diploma or General Equivalency Diploma
1 year of customer contact experience in a financial services organization
1 year of analytical problem-solving experience
Experience working under Federal Banking Regulations (Regulation E, Regulation Z, UDAAP)
Preferred Qualifications
1+ years Bank Disputes or Fraud experience within a financial institution
Knowledge of federal laws, rules, and regulations (Reg E, Reg Z, NACHA)
Proven experience identifying fraud vs non-fraud
US military experience through military service or as a military spouse/domestic partner
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off including holidays and volunteer hoursWellness programs and continuing education opportunities