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Intermediate Bank Disputes Specialist (Non-Fraud) - Sensitive Profile

USAA

Phoenix, AZ
1 month ago
$43,680 - $67,840

Job Description

Join USAA as an Intermediate Bank Disputes Specialist, where you will protect the financial interests of our members by investigating and resolving transactional disputes. Enjoy a fulfilling career in a supportive environment with flexible work options and a strong commitment to integrity and service.

Key Responsibilities

  • Investigate and resolve complex fraud and non-fraud transactional disputes
  • Ensure regulatory compliance during investigations
  • Determine card holder liability based on investigation results
  • Process recovery attempts through chargebacks and representments
  • Document investigation results within case management system
  • Contact members for additional information as needed
  • Ensure risks are identified and controlled in accordance with policies

Required Qualifications

  • High School Diploma or General Equivalency Diploma
  • 1 year of customer contact experience in a financial services organization
  • 1 year of analytical problem-solving experience
  • Experience working under Federal Banking Regulations (Regulation E, Regulation Z, UDAAP)

Preferred Qualifications

  • 1+ years Bank Disputes or Fraud experience within a financial institution
  • Knowledge of federal laws, rules, and regulations (Reg E, Reg Z, NACHA)
  • Proven experience identifying fraud vs non-fraud
  • US military experience through military service or as a military spouse/domestic partner

Benefits & Perks

Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off including holidays and volunteer hoursWellness programs and continuing education opportunities