Join Teleperformance USA as a Social Media Content Moderator, where you'll play a crucial role in ensuring positive online experiences by moderating user-generated content. This dynamic position offers you the chance to engage with diverse communities while developing your skills in a vibrant and supportive work environment.
Key Responsibilities
Moderate user-generated content to ensure it meets community guidelines
Review content for accuracy and quality
Participate in frequent refresher training
Investigate and resolve complex issues regarding content
Comply with corporate confidentiality policies
Provide trends and insights for process improvements
Remain up to date on workflow changes and operational guidelines
Required Qualifications
Ability to WORK ON SITE at El Paso, Texas
Experience navigating internet websites including social media
Strong emotional intelligence and resilience
Comfortability reviewing internet content that may be deemed inappropriate
Attention to detail
Logical problem-solving skills
Availability to work various shifts
Experienced with Windows operating systems
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED
Predictable and reliable attendance
1 year Customer service experience
Proven oral & written communication skills
Organization and work prioritization skills
Benefits & Perks
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs