Billing Specialist I - Patient Account Services Coordinator

Billing Specialist (Inbound Patient Accounts) Location: Remote (Fully Remote-Must live within 1 hour of Monroeville, PA) Pay Rate: $19.49 per hour Start Date: 6/30/2025 Shift: M-F 8:00am-8:00 pm (assigned 8 hour shifts) Training: M-F 9:00a-5:30p Employment Type: Long Term Contract /Not a Direct Hire

Position Summary Key Responsibilities of the Inbound Patient Account Services Coordinator:
• Develop a deep understanding of processes and learn how customer service impacts a patient's journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across the company
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Required Qualifications:
• 1 Year experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 2+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.

Education
• Verifiable High-school diploma or GED required.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly rate for this remote role is $24.80. This reflects the target compensation for the position across all US locations. This position may also be eligible for incentive compensation based on individual and/or company performance.

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

#INDHRS