Join Enterprise Bank and Trust as an Assistant Branch Manager, where you will lead daily operations, supervise staff, and enhance customer service. This role offers a chance to grow professionally while supporting the community.
Key Responsibilities
Supervises day-to-day operations of new account desks and teller/servicing areas
Coaches associates, creates schedules, and addresses service breakdowns
Partners with Branch Manager to ensure efficient customer service
Monitors branch staff in cross-selling and overall performance
Handles customer concerns and escalates to Branch Manager as needed
Assists in recruitment and training of Branch staff
Completes new accounts and teller activities as needed
Completes quarterly unit assessments and ensures adherence to compliance standards
Required Qualifications
Excellent leadership, interpersonal, customer service skills
Strong organizational skills with a high degree of accuracy
Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations
Team-oriented, possesses a positive attitude and works well with others
Strong oral and written communication skills
Excellent problem-solving skills
Preferred Qualifications
Experience working in an environment with individual and team goals
Previous supervisory experience
Benefits & Perks
Annual paid volunteer time offCharitable-matching opportunities