Join Optum as an Associate Tech Support Analyst to provide on-site IT support and improve health outcomes by connecting people with vital resources. This role involves troubleshooting, installing hardware and software, and ensuring a seamless technological experience in a clinical environment.
Key Responsibilities
Serve as the on-site escalation point for clinicians seeking technical assistance
Provide on-site troubleshooting and technical support
Install and maintain workstations, printers, and software applications
Log and record issues and resolutions
Participate in On-Call rotation for after-hours support
Coordinate new access needs and security changes
Ensure security of IT assets and maintain inventory
Collaborate with other departments to resolve issues
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades
3+ years of experience in installing and supporting networked devices
3+ years of experience with Microsoft Office products and Windows Operating System
Ability to work on-site at 2175 Park Place, El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Effective communication skills, both orally and in writing
Ability to analyze and create solutions based on data
Effective time and resource management
Strong deductive skills in analyzing problematic systems
Ability to prioritize and execute multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution