Emergency Department Patient Access Representative - Cooperstown, NY
Optum
Cooperstown, NY
1 day ago
$16.00 to $28.85
Job Description
Join Optum as an Emergency Department Patient Access Representative where you will provide vital patient-oriented service in a fast-paced clinical environment. You'll engage with patients to facilitate care, support health equity, and enjoy comprehensive training and benefits.
Key Responsibilities
Communicates directly with patients and families to complete the registration process
Utilizes computer systems to enter access or verify patient data
Gathers necessary clinical information and processes referrals
Verifies insurance coverage and creates price estimates
Collects patient co-pays and conducts financial conversations
Identifies outstanding balances from previous visits
Responsible for scheduling appointments for patient services
Responds to patient inquiries with compassion and respect
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite in the Emergency Department
Ability to work any of our 8-hour shift schedules including rotating weekends
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department or medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)