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Job Description
The Director of Operations will oversee the agency's real estate portfolio in New York City, ensuring efficient and safe property operations. This role involves managing area managers, collaborating with contractors, and driving accountability through performance metrics, all aimed at enhancing the living and working environments for clients with developmental and mental health diagnoses.
Key Responsibilities
Supervise day-to-day operations for all agency properties across NYC
Ensure timely acknowledgment and resolution of maintenance tickets
Manage and mentor area managers and oversee maintenance teams
Collaborate with contractors for complex maintenance issues
Ensure compliance with life safety standards and regulations
Develop and implement performance metrics for operational effectiveness
Identify areas for process improvements using performance data
Required Qualifications
Minimum of 10 years as a tradesperson, preferably in mechanical, plumbing, or electrical fields
At least 5 years of managerial experience overseeing teams or operations
Experience and knowledge of technical building systems
Fluency in English
Valid driver's license
OSHA 30 certification within 6 months of employment
Preferred Qualifications
Experience in a hybrid role with field and office responsibilities
Familiarity with life safety system requirements and contract management
Ability to develop and analyze performance metrics
Prior experience managing large real estate portfolios