Operations Manager (Release Management) - REMOTE - (3894)
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Operations Manager (Release Management) - REMOTE
Full-time
Support the execution of the Rating Career Domain Continuum (RCDC) Task Order under the Navy’s Learning Stack (LS) program, providing operational oversight for systems, release management, help desk support, and Tiered Service Delivery Model (TSDM) support.
Work closely with technical, programmatic, and cybersecurity teams to maintain reliable operations across all RCDC environments.
Define and manage the Release Management Lifecycle including scheduling, coordination, version control, and validation procedures.
Direct Tier 1 and Tier 2 Help Desk staff, processes, and reporting mechanisms, ensuring alignment with customer SLAs and ITSM practices.
Ensure release packages comply with configuration management (CM) and cybersecurity approval gates, and documentation is updated per contract requirements.
manage and escalate incident tickets, system alerts, and performance issues.
Collaborate with Cybersecurity and DevSecOps teams to ensure patching, upgrades, and deployments are secure and traceable.
Maintain accurate asset and license inventories in coordination with Government Property and CM staff.
Participate in Integrated Product Teams (IPTs), In-Process Reviews (IPRs), and working groups to represent operations and support concerns.
Author and contribute to knowledge management and help desk documentation repositories (e.g., SharePoint), ensuring alignment with the contract deliverables.
Bachelor’s degree in Information Technology, Business, or related field.
Seven plus (7+) years of experience in IT operations, including at least two (2) years of release or service desk leadership.
Jira Service Desk), and asset/license management practices.
Familiarity with release automation tools, CM systems, and enterprise monitoring platforms.
Ability to obtain/maintain Secret clearance (generally, this requires U.Blend of IT operations expertise, software/system release coordination, customer support process oversight, and a deep understanding of secure, high-availability Navy environments.
Experience supporting Navy programs and platforms.
Familiarity with software deployment automation (e.g., Experience supporting CDRLs, QASP metrics, and contract deliverable tracking.
Full-time. May be required to work additional hours as needed to complete assignment or project.
TRAVEL
The expected travel time is less than 25%.
Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. Work is expected to be remote; It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Paid Time Off (PTO), 11 Paid Federal Holidays, and Leave of Absence.
We are a VEVRAA Federal Contractor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color,religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. Bachelor's Degree
Travel
ONC is an Alaska Native Corporation (ANC) formed under the 1971 Alaska Native Claims Settlement Act (ANCSA).
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