Join Delaware North as a Front Desk Clerk at Tenaya Lodge at Yosemite, where you'll engage with guests, manage transactions, and ensure a welcoming environment. Enjoy a dynamic role in a stunning location that offers outdoor adventures year-round.
Key Responsibilities
Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
Manage cash and credit card transactions while keeping accurate paperwork
Empowered to resolve uncomplicated guest issues immediately
Monitor and balance the daily figures, post room and tax charges on guest accounts
Provide service follow-through to guests
Required Qualifications
Minimum of 6 months of front desk experience or 1 year of customer service experience
Ability to multitask in a fast-paced environment
Good interpersonal communication skills in person and by phone
Experience interacting with guests while performing desk functions and using software platforms
Demonstrated ability to maintain professionalism and a calm manner under pressure
Judgment to resolve guest issues with minimal supervision, and knowing when to escalate
Knowledge of the business to offer guests accurate information and knowing when to escalate situations
Ability to recognize and respond to guests social cues
Benefits & Perks
Health, dental, and vision insurance401k with company matchPaid vacation days and holidaysPaid parental bonding leaveTuition or professional certification reimbursementWeekly payFree shift meal in our employee dining roomCommuter bonus - $10/day for 35+ miles and $20/day for 50+ milesEmployee discounts - 20% off food and beverage and 30% off retailReferral bonus – earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth