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Job Description
Join DriveTime as a Loan Advisor where you'll help customers manage their auto loans and create long-term solutions. You'll engage with clients, negotiate payments, and ensure a positive experience while meeting production goals. Enjoy a supportive work environment with numerous growth opportunities and excellent benefits.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate with, and build relationships with customers
Utilize company resources to assist customers unable to make timely payments
Monitor and ensure regular follow-up on all loan repayment agreements
Assist customers with debt repayment plans including modifications and deferments
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(k)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymGame roomSocial events