Join USAA as a Licensed Insurance Customer Service Representative and be part of a mission-driven team dedicated to helping military families achieve financial security. You'll receive comprehensive training and support, along with the opportunity to work remotely after six months. Enjoy competitive pay and exceptional benefits while making a meaningful impact.
Key Responsibilities
Facilitate member experience through various communication channels
Assist members with complex quotes, binding new business, and policy changes
Provide accurate advice and solutions for insurance products
Navigate multiple systems while maintaining engaging interactions
Maintain required licenses and ensure compliance with risk policies
Required Qualifications
High School Diploma or GED equivalent
Currently active Property and Casualty or Personal Lines license
1 year of customer service experience in insurance or financial services
Ability to prioritize and multi-task
Preferred Qualifications
US military experience or military spouse/domestic partner
Prior experience in a fast-paced contact center environment
1+ years of direct sales or upselling/cross selling experience
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off and holidays16 paid volunteer hoursVarious wellness programsCareer path planning and continuing education