As a Branch Manager at Citizens, you will lead your team to deliver exceptional customer experiences and drive business growth. You will foster a customer-centric culture while coaching your colleagues to achieve their performance goals. Your leadership will be pivotal in connecting with the community and enhancing customer relationships.
Key Responsibilities
Lead the branch team to exceed customer expectations
Drive branch performance and sales growth
Nurture a customer-centric culture
Develop colleagues to meet evolving business needs
Communicate business priorities effectively
Engage with the local community to build customer relationships
Required Qualifications
High School diploma or equivalent
Leadership experience in sales excellence and customer service
4 years sales management experience in Retail or Branch Banking
Record of managing objectives in a profit and loss environment
Exceptional customer experience validation through surveys