As an Associate Director in Customer Service Excellence, you will lead transformational projects that enhance client customer service operations. Your expertise will drive innovation and influence senior client strategies while contributing to BCG's thought leadership in customer service.
Key Responsibilities
Transform client customer service operations
Contribute to BCG's intellectual capital
Act as a trusted advisor to senior clients
Scope and structure work, onboard team members, and guide teams
Develop external profile and industry network
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise in customer service
Strong knowledge of technology solutions in customer service
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Professional network within the industry
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration preferred
Benefits & Perks
Zero dollar health insurance premiums for employees and family membersLow $10 copays for medical visitsDental coverage with orthodontia benefitsVision insurance for glasses and contact lensesGym membership reimbursementFully vested retirement contributionsGenerous paid time off including holidaysPaid Parental Leave and family benefits