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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative and be a key contributor to delivering exceptional customer service. You'll handle inquiries and provide solutions in a collaborative environment, with opportunities for personal growth and career advancement.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with correct price plan