Join USAA as a Senior Auto Adjuster, where you'll manage complex auto insurance claims, providing exceptional service and adhering to state regulations. Enjoy a flexible work environment and contribute to a mission-driven company serving the military community.
Key Responsibilities
Investigate and determine coverage and liability for auto claims
Negotiate liability and settlement of complex claims
Document investigations and decisions clearly
Collaborate with internal and external partners for claims resolution
Support workload surges and catastrophe response
Ensure compliance with risk and regulatory policies
Required Qualifications
High School Diploma or General Equivalency Diploma
2 years of customer service experience
1 year of experience handling low to moderately complex auto non-injury liability claims
Experience determining auto liability coverage
Proficient knowledge of the auto claims contract and applicable laws
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
Ability to organize and analyze risk and appropriate response
Acquisition and maintenance of insurance adjuster license within 90 days
Preferred Qualifications
US military experience or a military spouse/domestic partner
Bachelor's degree
Active Adjuster's License
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Dispute resolution experience
Arbitration/Subrogation knowledge
Benefits & Perks
Comprehensive medical, dental and vision plans401(k) and pensionLife insuranceParental benefits and adoption assistancePaid time off including holidays and volunteer hoursWellness programsCareer path planning and continuing education