Patient Services Representative Associate - Saint Paul, MN
Optum
Delano, MN
16 days ago
$16.00 - $28.85
Job Description
Join Optum as a Patient Services Representative Associate to be the first point of contact for patients, providing essential support and a compassionate presence. Your efforts will directly enhance health outcomes and help individuals navigate their care with ease.
Key Responsibilities
Greets and welcomes patients in person, providing a friendly first impression
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete required paperwork
Obtains and explains cost information to patients and collects co-pays
Addresses and resolves claim issues or registration errors
Provides customer service for inbound and outbound telephone calls
Assists in scheduling add-on appointments as needed
May mentor other staff and gather medical record information
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire
Ability to work an average of 32 hours per week in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$750 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution