Join BCG as an Associate Director, Customer Service Excellence, and leverage your extensive experience to transform client operations and drive innovative solutions in customer service. You'll play a pivotal role in shaping strategies that enhance brand loyalty and operational efficiency while mentoring a talented team.
Key Responsibilities
Transform customer service operations for clients
Contribute to BCG’s intellectual capital
Guide and mentor team members
Scope and structure project work
Build industry contacts and develop an external profile as a thought leader
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a clear track record of IP development
Excellent multi-tasking skills
Excellent verbal and written communication skills
Intellectual curiosity
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiumsLow copays for medical visits and prescriptionsDental and vision insuranceReimbursement for fitness activitiesFully vested retirement contributionsGenerous paid time off, including holidaysPaid Parental Leave and family benefits