Join DriveTime as a Loan Advisor, where you'll assist customers in managing their auto loans by collecting payments and negotiating plans. Utilize your communication skills to build relationships and influence positive outcomes while working in a supportive and dynamic environment.
Key Responsibilities
Collect past due payments and negotiate payment plans while maintaining positive relationships with customers
Make inbound and outbound contact with customers regarding past-due balances
Educate, negotiate, and build relationships with customers to influence them to make needed payments
Navigate multiple systems to review account information and process payments
Monitor and ensure regular follow-up on loan repayment agreements
Assist customers with debt repayment plans and modifications
Maintain positive working relationships with the Loan Servicing team
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision coverage401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid time off including wellness days and holidaysIn-house gymGame room with recreational activitiesSocial events and team gatherings