Join Optum as a Patient Access Representative and play a vital role in delivering patient-oriented service in a clinical setting. Your work will involve administrative duties, ensuring patients receive the care and support they need, while being part of a supportive team that values inclusion and career development.
Key Responsibilities
Communicates with patients and families to complete the registration process
Utilizes computer systems to enter and verify patient data
Processes referrals, pre-certifications, and verifications
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Generates and analyzes patient data reports
Maintains knowledge of specific registration requirements
Required Qualifications
High School Diploma/GED
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite at 321 E Albany Street, Herkimer, NY
Ability to work the required schedule of two 12-hour shifts and two 8-hour shifts with every other weekend
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department or medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits