Join Zendesk as a Senior Ruby Software Engineer to build and scale the IT Asset Management Integrations platform, focusing on real-time data ingestion and automation. This role offers the chance to solve complex engineering challenges and work on high-impact projects.
Key Responsibilities
Design and build enterprise-grade integration workflows
Develop data ingestion pipelines for large-scale asset records
Build and optimize high-scale API-driven integration components
Implement event-driven architectures for real-time asset status changes
Optimize backend performance for low-latency asset imports
Collaborate with Engineering Managers and Product Leaders
Mentor junior engineers and foster a culture of high-quality code
Required Qualifications
5+ years of experience in backend or full-stack software engineering
Expertise in integration platforms and API-driven automation
Strong backend development experience in Ruby on Rails
Experience developing data ingestion and synchronization frameworks
Strong knowledge of event-driven architectures
Deep understanding of multi-tenant SaaS integration architectures
Experience working with high-scale API development
Excellent problem-solving skills and ability to collaborate in cross-functional teams
Preferred Qualifications
Experience with IT Asset Management systems or CMDBs
Familiarity with procurement data models and software license tracking
Experience with observability tools (e.g., DataDog)
Previous contributions to open-source integration frameworks
Benefits & Perks
Hybrid work modelFlexible work-life balanceCareer growth opportunities